David Lewis and Associates is the Leader in In-Dealership Fixed-Ops training!

  • Service Advisor
  • Service Management
  • Dispatching
  • Parts Management
  • Body Shop
  • Service BDC



Our average Automotive Dealership realizes an increase in Gross Service Profits of over $900,000 anually!



-DAVID LEWIS

IN-DEALERSHIP SERVICE ADVISOR TRAINING

DLA'S IN-DEALERSHIP TRAINING IS INVALUABLE WHEN IT COMES TO MAXIMIZING YOUR DEALERSHIP'S RESULTS.

THIS IN-DEALERSHIP TRAINING VISIT IS COMPLETELY CUSTOMIZABLE BASED ON YOUR FRANCHISE, LOCATION AND THE PERSONALITY OF YOUR STAFF.

TOPICS OF TRAINING

PROCESSES AND PROCEDURES
MEET & GREET
SERVICE WALK AROUND
CUSTOMER OBJECTIONS
INBOUND PHONE CALLS
ACTIVE DELIVERIES
CUSTOMER PAY PRESENTATIONS

A MESSAGE FROM DAVID

TOPICS

Service Advisor Training

Not being grounded in the basics of selling service is detrimental to the service department’s bottom line. This program prepares you to offer exceptional customer service while increasing your sales opportunities.

AGENDA

Upselling Customer Pay Revenue

Improving or modifying your systems and processes are essential to optimize your service department. This program teaches advanced selling strategies that are key to upselling your customer pay opportunities.

AGENDA

Service Management

A poorly trained service manager will kill your service department. Whether you are a new manager or seasoned, this program will provide the techniques to fully leverage the service department and increase revenue, profitability, and customer retention.

AGENDA

AVAILABLE DATES

Available Dates
 
March
March 5 - March 6   SOLD
March 7 - March 8   SOLD
March 12 - March 13   SOLD
March 13 - March 14   SOLD
March 18 - March 19   SOLD
March 20 - March 21   SOLD
March 26 - March 27   SOLD
March 28 - March 29   AVAILABLE
 
April
April 2 - April 3   AVAILABLE
April 4 - April 5   SOLD
April 9 - April 10   SOLD
April 11 - April 12   SOLD
April 16 - April 17   SOLD
April 18 - April 19   SOLD
April 23 - April 24   SOLD
April 25 - April 26   SOLD
 
May
May 2 - May 3   SOLD
May 7 - May 8   AVAILABLE
May 9 - May 10   AVAILABLE
May 14 - May 15   SOLD
May 16 - May 17   AVAILABLE
May 20 - May 21   AVAILABLE
May 22 - May 23   AVAILABLE
May 28 - May 29   SOLD

CUSTOMER TESTIMONIALS

CUSTOMER TESTIMONIALS

What People Say

 
 

GOOGLE REVIEWS

FAQ'S

GENERAL

Our Corporate Offices are in Melbourne, FL

Sales, Fixed Ops, F&I, BDC and Management

All Trainers are DLA Certified and have extensive knowledge and management background in the automotive industry and in specific areas.

We offer both one-time and ongoing training solutions.

DLA Trainers are your dedicated Performance Partners with regular engagement and access both daily and weekly.

Fixed Ops / Service Advisor Training

No, we train in all aspects of the Service Department including Service Lane, Department Management, Dispatching, Profitability, Scheduling, BDC Operations, Shop Throughput, Parts Department, Processes & Procedures, Walkarounds, Objection Handling, Phone/Presentation Skills, Active Deliveries and CSI.

Both. We provide a combination of classroom and hands on training on the Lane.

No, increasing a Dealerships door rate is last part of the training process and is based solely on market conditions. Our training focusses on the processes and procedures within the Service Department. How to make better presentations, through effective phone skills, walk arounds, MPI presentations and active deliveries.

No. We provide training for all levels of experience from brand new to experienced Service Advisors

Significant increases in CP ELR, CP HRS/RO, CP Parts GP Margins and overall service department and employee performance.

Menu building, Labor Grid installation, Parts Matrix and Key Performance Indicator tracking just to name a few.