David Lewis and Associates is the Leader in In-Dealership Fixed-Ops training!

  • Service Advisor
  • Service Management
  • Dispatching
  • Parts Management
  • Body Shop
  • Service BDC

AVAILABLE DATES

Available Dates
 
June
June 3 - June 4   SOLD
June 5 - June 6   SOLD
June 10 - June 11   SOLD
June 17 - June 18   SOLD
June 19 - June 20   SOLD
June 24 - June 25   SOLD
June 26 - June 27   SOLD
 
July
July 9 - July 10   SOLD
July 11 - July 12   SOLD
July 16 - July 17   SOLD
July 18 - July 19   SOLD
July 23 - July 24   SOLD
July 25 - July 26   SOLD
July 30 - July 31   SOLD
 
August
August 5 - August 6   SOLD
August 7 - August 8   SOLD
August 12 - August 13   SOLD
August 14 - August 15   SOLD
August 20 - August 21   SOLD
August 22 - August 23   SOLD
August 26 - August 27   AVAILABLE
August 28 - August 29   AVAILABLE



Our average Automotive Dealership realizes an increase in Gross Service Profits of over $900,000 anually!



-DAVID LEWIS

IN-DEALERSHIP SERVICE ADVISOR TRAINING

DLA'S IN-DEALERSHIP TRAINING IS INVALUABLE WHEN IT COMES TO MAXIMIZING YOUR DEALERSHIP'S RESULTS.

THIS IN-DEALERSHIP TRAINING VISIT IS COMPLETELY CUSTOMIZABLE BASED ON YOUR FRANCHISE, LOCATION AND THE PERSONALITY OF YOUR STAFF.

TOPICS OF TRAINING

PROCESSES AND PROCEDURES
MEET & GREET
SERVICE WALK AROUND
CUSTOMER OBJECTIONS
INBOUND PHONE CALLS
ACTIVE DELIVERIES
CUSTOMER PAY PRESENTATIONS

A MESSAGE FROM DAVID

TOPICS

Service Advisor Training

Not being grounded in the basics of selling service is detrimental to the service department’s bottom line. This program prepares you to offer exceptional customer service while increasing your sales opportunities.

AGENDA

Upselling Customer Pay Revenue

Improving or modifying your systems and processes are essential to optimize your service department. This program teaches advanced selling strategies that are key to upselling your customer pay opportunities.

AGENDA

Service Management

A poorly trained service manager will kill your service department. Whether you are a new manager or seasoned, this program will provide the techniques to fully leverage the service department and increase revenue, profitability, and customer retention.

AGENDA

CUSTOMER TESTIMONIALS

CUSTOMER TESTIMONIALS

What People Say

 
 

GOOGLE REVIEWS

FAQ'S

GENERAL

Our Corporate Offices are in Melbourne, FL

Sales, Fixed Ops, F&I, BDC and Management

All Trainers are DLA Certified and have extensive knowledge and management background in the automotive industry and in specific areas.

We offer both one-time and ongoing training solutions.

DLA Trainers are your dedicated Performance Partners with regular engagement and access both daily and weekly.

Fixed Ops / Service Advisor Training

No, we train in all aspects of the Service Department including Service Lane, Department Management, Dispatching, Profitability, Scheduling, BDC Operations, Shop Throughput, Parts Department, Processes & Procedures, Walkarounds, Objection Handling, Phone/Presentation Skills, Active Deliveries and CSI.

Both. We provide a combination of classroom and hands on training on the Lane.

No, increasing a Dealerships door rate is last part of the training process and is based solely on market conditions. Our training focusses on the processes and procedures within the Service Department. How to make better presentations, through effective phone skills, walk arounds, MPI presentations and active deliveries.

No. We provide training for all levels of experience from brand new to experienced Service Advisors

Significant increases in CP ELR, CP HRS/RO, CP Parts GP Margins and overall service department and employee performance.

Menu building, Labor Grid installation, Parts Matrix and Key Performance Indicator tracking just to name a few.