Established in 1986

Our Corporate Offices are in Melbourne, FL

Sales, Fixed Ops, F&I, BDC and Management

In-Dealership.

All Trainers are DLA Certified and have extensive knowledge and management background in the automotive industry and in specific areas.

We offer both one-time and ongoing training solutions.

2 or 4 days

DLA Trainers are your dedicated Performance Partners with regular engagement and access both daily and weekly.

No, we train in all aspects of the Service Department including Service Lane, Department Management, Dispatching, Profitability, Scheduling, BDC Operations, Shop Throughput, Parts Department, Processes & Procedures, Walkarounds, Objection Handling, Phone/Presentation Skills, Active Deliveries and CSI.

Both. We provide a combination of classroom and hands on training on the Lane.

No, increasing a Dealerships door rate is last part of the training process and is based solely on market conditions. Our training focusses on the processes and procedures within the Service Department. How to make better presentations, through effective phone skills, walk arounds, MPI presentations and active deliveries.

No. We provide training for all levels of experience from brand new to experienced Service Advisors

Significant increases in CP ELR, CP HRS/RO, CP Parts GP Margins and overall service department and employee performance.

Menu building, Labor Grid installation, Parts Matrix and Key Performance Indicator tracking just to name a few.