It is critical for a Dealership to master the art of the phone. By focusing on effective phone communication, car dealerships can enhance customer engagement, build trust, and increase the likelihood of customers visiting the dealership and, ultimately, making a purchase.

AVAILABLE DATES

Available Dates
 
January
January 21 - January 22   SOLD
January 23 - January 24   SOLD
January 28 - January 29   SOLD
January 30 - January 31   SOLD
 
February
February 4 - February 5   SOLD
February 6 - February 7   SOLD
February 11 - February 12   SOLD
February 13 - February 14   SOLD
February 18 - February 19   SOLD
February 20 - February 21   AVAILABLE
February 25 - February 26   SOLD
February 27 - February 28   SOLD
 
March
March 4 - March 5   SOLD
March 6 - March 7   SOLD
March 11 - March 12   SOLD
March 13 - March 14   SOLD
March 18 - March 19   AVAILABLE
March 20 - March 21   AVAILABLE
March 25 - March 26   SOLD
March 27 - March 28   SOLD

BAD CALL

GOOD CALL

WHICH ONE ARE YOU?

GOOGLE REVIEWS

A MESSAGE FROM DAVID

 
 
 
 

FAQ'S

GENERAL

Our Corporate Offices are in Melbourne, FL

Sales, Fixed Ops, F&I, BDC and Management

All Trainers are DLA Certified and have extensive knowledge and management background in the automotive industry and in specific areas.

We offer both one-time and ongoing training solutions.

DLA Trainers are your dedicated Performance Partners with regular engagement and access both daily and weekly.

Phone Ups / Prospecting / Follow-Up

Yes, our training is for both Salespeople and BDC Reps

Yes and no, we do not have pre-designed scripts, we believe in training your staff to manage the calls without the need for a script. Organic conversation is much better than a script. However, while we are at the Dealership, we do work with the team to develop and customize defined bullet points for what to say during the conversation.

Each dealership has its own unique needs, DLA trainers will help you find the best solution for your dealership.

Yes, we work with your sales team to customize a process for selling cars in service. This will typically yield an additional 10-12 cars per month.