It is critical for a Dealership to master the art of the phone. By focusing on effective phone communication, car dealerships can enhance customer engagement, build trust, and increase the likelihood of customers visiting the dealership and, ultimately, making a purchase.

AVAILABLE DATES

Available Dates
 
June
SOLD OUT  
 
July
July 2 - July 3   SOLD
July 9 - July 10   SOLD
July 11 - July 12   SOLD
July 15 - July 16   SOLD
July 17 - July 18   SOLD
July 23 - July 24   SOLD
July 25 - July 26   SOLD
July 29 - July 30   SOLD
 
August
August 6 - August 7   SOLD
August 8 - August 9   SOLD
August 12 - August 13   SOLD
August 14 - August 15   SOLD
August 20 - August 21   SOLD
August 22 - August 23   AVAILABLE
August 27 - August 28   SOLD
August 29 - August 30   SOLD

BAD CALL

GOOD CALL

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FAQ'S

GENERAL

Our Corporate Offices are in Melbourne, FL

Sales, Fixed Ops, F&I, BDC and Management

All Trainers are DLA Certified and have extensive knowledge and management background in the automotive industry and in specific areas.

We offer both one-time and ongoing training solutions.

DLA Trainers are your dedicated Performance Partners with regular engagement and access both daily and weekly.

Phone Ups / Prospecting / Follow-Up

Yes, our training is for both Salespeople and BDC Reps

Yes and no, we do not have pre-designed scripts, we believe in training your staff to manage the calls without the need for a script. Organic conversation is much better than a script. However, while we are at the Dealership, we do work with the team to develop and customize defined bullet points for what to say during the conversation.

Each dealership has its own unique needs, DLA trainers will help you find the best solution for your dealership.

Yes, we work with your sales team to customize a process for selling cars in service. This will typically yield an additional 10-12 cars per month.