4 Month Program SALES SERIES Sales Presentations Automotive sales success relies on effective communication, having a strong sales presentation and the ability to negotiate. This program is essential for both new hires and seasoned salespeople who want to see an immediate improvement in both sales and gross. More Info
2 Month Program SALES SERIES Objections When a customer objects they simply have a concern that causes hesitation. Knowing what objections to expect and how to handle them is the difference in continuing or delaying the process. This program demonstrates how to overcome any objection and get you closer to the sale. More Info
3 Month Program SALES SERIES Phone Ups To effectively handle the customer’s first point of contact with the dealership, it is important to understand why the phone is so important and how to use it to create more traffic. This program is a must for mastering the phone and learning how to convert these leads into customers who show and buy. More Info
2 Month Program SALES SERIES Prospecting & Follow-Up Because of the price alone, automotive sales prospecting can be difficult. Knowing exactly what it means to prospect, and the types of prospecting will turn your efforts into leads. This program will help you discover how to generate more leads and sell more cars. More Info
2 Month Program SALES SERIES Selling Cars In Service It takes dedication and persistence to sell cars in service. You must have an attitude for success and have a strong action plan. This is a unique program that shows you how to easily sell more cars to customers who bring their cars in for service. More Info
2 Month Program SALES SERIES Negotiations Negotiating is a fundamental skill in cars sales and to get a positive outcome during this stage it is critical to understand the customers way of thinking. This program is necessary in helping your staff become effective negotiators in today’s market. More Info
2 Month Program BDC SERIES Sales BDC Whether you have a BDC Department or your sales staff handles your internet leads, without the proper training you lose leads daily. This program will provide the most effective tools and processes to convert your internet leads into appointments. More Info
2 Month Program BDC SERIES Service BDC The Service Department is an area that has a huge opportunity for more business. It is also an area where creating customer loyalty is very important. This program is designed to create more repeat customers and buyers by converting callers into customers. More Info
3 Month Program BDC SERIES Sales In Service The goal of the person who handles the initial inquiry to the dealership is to set an appointment. This is true for both Sales and Service. This course is designed to ensure that every lead whether it is on the phone, internet or an email sets an appointment to come to your dealership and not the competition. More Info
3 Month Program F&I SERIES Entry Level F&I You do not get the most out of the F&I office when you have a poorly trained F&I manager. This program ensures your F&I office is efficient, productive and your finance manager is maximizing on every opportunity. More Info
2 Month Program F&I SERIES Advanced F&I Business managers must continue to improve on their skills to become exceptionally profitable. This program teaches advanced methods to achieve the next level of performance in the F&I office. More Info
2 Month Program F&I SERIES Selling Service Contracts Dealerships who are not effectively selling service contracts are missing out on serious dollars. This program shows you how to engage with the buyer and communicate so they opt in for the service contract every time. More Info
4 Month Program MANAGEMENT SERIES Sales Management A strong Sales Manager is crucial to a Dealership’s operations. This program offers an extended version of our Sales Management Course to help managers improve in all the critical roles they play in the Dealership. More Info
2 Month Program MANAGEMENT SERIES Sales Management - Negotiations/Desking A good Sales Manager is a well-trained manager who inspires his team. This program integrates an inspirational training method and features the newest and best practices for leading a sales force to success. More Info
3 Month Program MANAGEMENT SERIES Used Car Management Difficulties in the used car department often lead to the loss of any gross profit. This program addresses all the problems that come with running a used car department and gives an understanding on how to turn these challenges into a smooth-running department. More Info
2 Month Program LEADERSIHP SERIES Leadership A great leader is innovative and engaging. A poor leader fails the dealership and its staff. This program produces leaders who are inspiring and can set goals and guide the dealership to success. More Info
2 Month Program LEADERSHIP SERIES Coaching Teams that do not have someone pushing them to be their best fall short of their goals. Being a good coach brings out the best in your staff and makes a lasting impression on the dealership. This engaging program empowers you to coach your team to excellence. More Info
2 Month Program LEADERSHIP SERIES Sensitivity Training All staff members should be treated equally. This is only possible if all members show one another the same mutual respect and consideration. This program lays out how to successfully work with people of diverse backgrounds, cultures, styles, and beliefs without bias. More Info
4 Month Program FIXED OPS SERIES Service Advisor Training Not being grounded in the basics of selling service is detrimental to the service department’s bottom line. This program prepares you to offer exceptional customer service while increasing your sales opportunities. More Info
2 Month Program FIXED OPS SERIES Upselling Customer Pay Revenue Improving or modifying your systems and processes are essential to optimize your service department. This program teaches advanced selling strategies that are key to upselling your customer pay opportunities. More Info
4 Month Program FIXED OPS SERIES Service Management A poorly trained service manager will kill your service department. Whether you are a new manager or seasoned, this program will provide the techniques to fully leverage the service department and increase revenue, profitability, and customer retention. More Info
2 Month Program FIXED OPS SERIES Quick Lube When a customer come to your Quick Lube department and they are not handled quickly or efficiently, they are most likely to never return. This program brings the efficiency needed to run a smooth Quick Lube department and increase customer retention. More Info
3 Month Program FIXED OPS SERIES Parts Mangement The parts department can be very complex and challenging. It is critical to have an effective manager. This program will detail how to comprehensively understand how to operate the parts department to keep it profitable and productive. More Info
3 Month Program FIXED OPS SERIES Body Shop Many body shops struggle with slim margins and rising costs, but with some basic philosophies you can effectively manage a thriving body shop. This program will show you how to improve your current method of operation and improve your profits. More Info