It is critical for a Dealership to master the art of the phone. By focusing on effective phone communication, car dealerships can enhance customer engagement, build trust, and increase the likelihood of customers visiting the dealership and, ultimately, making a purchase.

BAD CALL

GOOD CALL

WHICH ONE ARE YOU?

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AVAILABLE DATES

Available Dates
 
May
SOLD OUT  
 
June
June 4 - June 5   SOLD
June 6 - June 7   SOLD
June 11 - June 12   SOLD
June 13 - June 14   SOLD
June 18 - June 19   AVAILABLE
June 20 - June 21   SOLD
June 24 - June 25   AVAILABLE
June 26 - June 27   SOLD
 
July
July 2 - July 3   SOLD
July 9 - July 10   AVAILABLE
July 11 - July 12   SOLD
July 16 - July 17   AVAILABLE
July 18 - July 19   SOLD
July 23 - July 26   SOLD
July 30 - July 31   SOLD
 
 
 
 

FAQ'S

GENERAL

Our Corporate Offices are in Melbourne, FL

Sales, Fixed Ops, F&I, BDC and Management

All Trainers are DLA Certified and have extensive knowledge and management background in the automotive industry and in specific areas.

We offer both one-time and ongoing training solutions.

DLA Trainers are your dedicated Performance Partners with regular engagement and access both daily and weekly.

Phone Ups / Prospecting / Follow-Up

Yes, our training is for both Salespeople and BDC Reps

Yes and no, we do not have pre-designed scripts, we believe in training your staff to manage the calls without the need for a script. Organic conversation is much better than a script. However, while we are at the Dealership, we do work with the team to develop and customize defined bullet points for what to say during the conversation.

Each dealership has its own unique needs, DLA trainers will help you find the best solution for your dealership.

Yes, we work with your sales team to customize a process for selling cars in service. This will typically yield an additional 10-12 cars per month.