Sales BDC Whether you have a BDC Department or your sales staff handles your internet leads, without the proper training you lose leads daily. This program will provide the most effective tools and processes to convert your internet leads into appointments. AGENDA
Service BDC The Service Department is an area that has a huge opportunity for more business. It is also an area where creating customer loyalty is very important. This program is designed to create more repeat customers and buyers by converting callers into customers. AGENDA
Sales In Service The goal of the person who handles the initial inquiry to the dealership is to set an appointment. This is true for both Sales and Service. This course is designed to ensure that every lead whether it is on the phone, internet or an email sets an appointment to come to your dealership and not the competition. AGENDA