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Verbiage that Lowers a Customers Defensive Posture


$28/ Free for Members

Although we cannot control the actions or reactions of others, we can cultivate more harmonious relationships by communicating in an authentic way that avoids raising defenses. In this course we will discover why people react defensively, and how our choice in words are often perceived as threatening to a potential customer. You will learn what is meant by the defensive tug-of-war, and what type of verbiage triggers it. You will learn better communication skills that will give you the ability to develop stronger relationships with your customers and generate more sales on a consistent basis.

  • AVAILABILITY: LIMITED AVAILABILLITY
  • COURSE CODE: SLG488
Available Dates:
NUMBER ATTENDEES:

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