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Sales BDC - Understanding the BDC Customer


$28/ Free for Members

No business can survive without anticipating the changing needs of your customers to better serve and retain them. But are BDC customers different than those who just walk through the front doors of your dealership? This course sets out to discover and identify certain unique characteristics BDC customers possess that in many ways sets them apart from other customers. You will learn how to identify these traits and adopt skills and strategies to attract more consumers to your BDC department. The result will be increased BDC productivity and efficiency, as well as increased CSI scores.

  • AVAILABILITY: LIMITED AVAILABILLITY
  • COURSE CODE: QVT228
Available Dates:
NUMBER ATTENDEES:

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