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Service BDC: 2 Days


$295.00 / Free for Members

A two-day course for both Service BDC Management and staff members. Appointment topics in this course are inbound call processing, information gathering, word track concepts, appointment setting techniques and appointment confirmation steps. Additional training will include post visit follow-up calls, maintenance reminder processes and Customer retention ideas. Who Should Attend: General Managers, Fixed Operations Directors, Service Managers, Service Advisors, BDC Reps

  • AVAILABILITY: LIMITED AVAILABILLITY
  • COURSE CODE: L31568700F1
Available Dates:
NUMBER ATTENDEES: