This 3.5 hour course exposes the student to a 4-step process for overcoming objections. This process is designed to inspire the Customer to have seco ...
How often do you give a customer a fair market value for their trade-in, only to have them return with a much higher counteroffer? What do you do when ...
The highest performing salespeople in our industry are those who understand the future of personal branding. Ryan Erskine, one of the leading Brand St ...
No business can survive without anticipating the changing needs of your customers to better serve and retain them. But are BDC customers different tha ...
Although we cannot control the actions or reactions of others, we can cultivate more harmonious relationships by communicating in an authentic way tha ...
You have likely heard the differences between a manager and a leader. Simply put, management is a science while leadership is an art! In this course ...
The BDC can be a huge profit center for the dealership if it is set up for success. Ensuring the goals for your BDC Department are met is important to ...
As an F&I manager, what could be more intolerable or frustrating than to be hit with a payment objection after a perfect menu presentation? Many F&I m ...
Overcoming customer objections are a central part in any sales profession and overcoming them is a must have trait to be a great salesperson. When you ...
The phrase "Buyers are Liars" is frequently used in sales training. Consider for a moment why salespeople are taught this. You often hear a manager ...
Whether you realize it or not the ultimate success of your dealership is dependent on the success of your BDC department and/or lead management proces ...
Phone ups are a great resource for connecting with an authentic buyer. However, an appointment that does not show-up to the dealership is useless. Thi ...
It is a common trait among F&I managers to always be looking for the magic formula for overcoming objections in less than 60 seconds. Top performers s ...
Managers in car dealerships are often asked to take on many responsibilities, especially during unpredictable times such as Covid-19. This often resul ...
Most F&I managers struggle with the objection "I will just take my chances" rather than simply restating the advanced technology that is in the vehicl ...
"Imagery" is a powerful technique that will make your vehicle come to life right before your customer's eyes. It transforms the way your client percei ...
Have you ever considered why the average salesperson only sells 8 to 10 cars per month? Are you in this category? This course will provide you with a ...
There is a proven technique for selling more tires and it is NOT by giving the lowest price. It is a well-known fact that when a facility replaces a ...
Prospecting today is not like it was ten or twenty years ago. Today the resources and strategies are much different. Nowadays, it can be difficult for ...
One of the most challenging things dealerships face is how to bring back customers who no longer get their vehicles serviced at the dealership. Many d ...
This three-day (2.5 hours daily) course provides Service Managers with ideas, tools and techniques to grow and enhance their Service Department. The c ...
Although salespeople have many personalities, those who thrive have one thing in common. They merely "work smarter.not harder!" In fact, roughly 80% o ...
In every organization there are diverse individuals with contrasting perspectives of what leadership means. To understand it, you must first understan ...
Understanding the unique opportunity that lies in a comeback customer is a critical skill. This course outlines a step-by-step process to turn this po ...
When the deal is consummated and the delivery is on the line, F&I managers know the importance of being able to thoroughly read the consumers credit r ...
The customer that waits offers many challenges, yet Service Advisors and Service Managers continually get it wrong by letting the wrong customers wait ...
Successful people understand the importance of short-, medium- and long-term goals. Unfortunately, most quit on their goals when results are not expe ...
Video is 600% more effective than email or text! While convenient and efficient for the consumer, video presentations provide the salesperson an attra ...
There are thousands of dollars of gross profit lurking under the hoods and behind the dashboards of your customers cars. This course will demonstrate ...
The oldest rule in business is, treat people how you would want to be treated, AND go the extra mile for your customers. But in today's climate in the ...
A Dealership service department is a great location to sell cars from. Customers who visit your service department already have a level of confidence ...
In the automotive industry, we often hear that your credibility and gross is established over time, but it takes no time to lose it. Having a mastered ...
Active listening is defined as a technique that requires the listener to fully concentrate, understand, respond, and then remember what is being said. ...
New leaders are being asked to take on significant managerial roles in dealerships across the country, and this trend is likely to continue. This cour ...
When a customer is waiting on their vehicle, time is a factor. In turn, the process is often rushed, and some steps are either forgotten or excluded r ...
Your shop's processes, operational procedures, and policies can negatively influence your techs abilities to perform at a sustained level of efficien ...
The Effective Labor Rate is a key performance metric in your service department and should be tracked regularly to uncover opportunities, compare prod ...
These sessions provide an opportunity for groups of individuals from different markets to share ideas and concepts. The topics are pre-determined, an ...
Twice monthly, David conducts a Live Webinar on relevant topics. This is a great opportunity to gather your team and hear the newest ideas and concep ...