Live Virtual Workshops

  • • Monday thru Friday 8:30 AM – 7:30 PM EST
  • • Sales, Fixed Ops, F&I, BDC and Management
  • • Live Trainer Via Zoom
  • • Available across all devices
  • • No Travel
  • • Cost Effective
  • • Perfect for Today's Working Environment
Card Image

Objections

This 3.5 hour course exposes the student to a 4-step process for overcoming objections. This process is designed to inspire the Customer to have seco ...

$85 Guest / Free to Members
 
3.5 Hour Workshop

 
Card Image

Objection: You Are Not Giving Me Enough for my Trade

How often do you give a customer a fair market value for their trade-in, only to have them return with a much higher counteroffer? What do you do when ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

How to Brand Yourself Every Day

The highest performing salespeople in our industry are those who understand the future of personal branding. Ryan Erskine, one of the leading Brand St ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Sales BDC - Understanding the BDC Customer

No business can survive without anticipating the changing needs of your customers to better serve and retain them. But are BDC customers different tha ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Verbiage that Lowers a Customers Defensive Posture

Although we cannot control the actions or reactions of others, we can cultivate more harmonious relationships by communicating in an authentic way tha ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Manage Process and Lead People

You have likely heard the differences between a manager and a leader. Simply put, management is a science while leadership is an art! In this course  ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Sales BDC - Goals for a Sales BDC Department

The BDC can be a huge profit center for the dealership if it is set up for success. Ensuring the goals for your BDC Department are met is important to ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

ESC Objection: The Payment is Too High

As an F&I manager, what could be more intolerable or frustrating than to be hit with a payment objection after a perfect menu presentation? Many F&I m ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Objection Conversion

Overcoming customer objections are a central part in any sales profession and overcoming them is a must have trait to be a great salesperson. When you ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Worst Question to Ask: What Payment did You Have in Mind

The phrase "Buyers are Liars" is frequently used in sales training. Consider for a moment why salespeople are taught this. You often hear a manager  ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Sales BDC - Common BDC Mistakes

Whether you realize it or not the ultimate success of your dealership is dependent on the success of your BDC department and/or lead management proces ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Goal of the Phone Up

Phone ups are a great resource for connecting with an authentic buyer. However, an appointment that does not show-up to the dealership is useless. Thi ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

4 Objection Steps

It is a common trait among F&I managers to always be looking for the magic formula for overcoming objections in less than 60 seconds. Top performers s ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Auto-Pilot Sales Management

Managers in car dealerships are often asked to take on many responsibilities, especially during unpredictable times such as Covid-19. This often resul ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

ESC Objection: I Will Just Take My Chances

Most F&I managers struggle with the objection "I will just take my chances" rather than simply restating the advanced technology that is in the vehicl ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Using Imagery to Present the Vehicle

"Imagery" is a powerful technique that will make your vehicle come to life right before your customer's eyes. It transforms the way your client percei ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Formula for Selling 1 Car Per Day

Have you ever considered why the average salesperson only sells 8 to 10 cars per month? Are you in this category? This course will provide you with a  ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Tire Sales

There is a proven technique for selling more tires and it is NOT by giving the lowest price. It is a well-known fact that when a facility replaces a  ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

10 Daily Prospecting Tips

Prospecting today is not like it was ten or twenty years ago. Today the resources and strategies are much different. Nowadays, it can be difficult for ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Service BDC - Selling to Lost Service Customers

One of the most challenging things dealerships face is how to bring back customers who no longer get their vehicles serviced at the dealership. Many d ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Service Management (3 Days)

This three-day (2.5 hours daily) course provides Service Managers with ideas, tools and techniques to grow and enhance their Service Department. The c ...

$195 Guest / Free to Members
 
Multi Day Workshop

 
Card Image

Characteristics of a Salesperson who Sells in Service

Although salespeople have many personalities, those who thrive have one thing in common. They merely "work smarter.not harder!" In fact, roughly 80% o ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

5 Aspects of Leadership

In every organization there are diverse individuals with contrasting perspectives of what leadership means. To understand it, you must first understan ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

4 Objection Steps

It is a common trait among F&I managers to always be looking for the magic formula for overcoming objections in less than 60 seconds. Top performers s ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

How to Handle a Service Comeback

Understanding the unique opportunity that lies in a comeback customer is a critical skill. This course outlines a step-by-step process to turn this po ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Understanding the Credit Report

When the deal is consummated and the delivery is on the line, F&I managers know the importance of being able to thoroughly read the consumers credit r ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

When to Allow a Waiter

The customer that waits offers many challenges, yet Service Advisors and Service Managers continually get it wrong by letting the wrong customers wait ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Goal Setting Mistakes

Successful people understand the importance of short-, medium- and long-term goals. Unfortunately, most quit on their goals when results are not expe ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Video Presentation to the Unsold Customer

Video is 600% more effective than email or text! While convenient and efficient for the consumer, video presentations provide the salesperson an attra ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Air Filters - The $25,000 Profit Center

There are thousands of dollars of gross profit lurking under the hoods and behind the dashboards of your customers cars. This course will demonstrate  ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

How to Create a Customer for Life

The oldest rule in business is, treat people how you would want to be treated, AND go the extra mile for your customers. But in today's climate in the ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

DLA Service to Sales Selling Steps

A Dealership service department is a great location to sell cars from. Customers who visit your service department already have a level of confidence ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Internal Presentation

In the automotive industry, we often hear that your credibility and gross is established over time, but it takes no time to lose it. Having a mastered ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

How to Be an Active Listener

Active listening is defined as a technique that requires the listener to fully concentrate, understand, respond, and then remember what is being said. ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

When to Allow a Waiter

The customer that waits offers many challenges, yet Service Advisors and Service Managers continually get it wrong by letting the wrong customers wait ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

How to Earn the Status of a Leader

New leaders are being asked to take on significant managerial roles in dealerships across the country, and this trend is likely to continue. This cour ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Show & Tell for Waiters

When a customer is waiting on their vehicle, time is a factor. In turn, the process is often rushed, and some steps are either forgotten or excluded r ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

6 Areas that Hurt Shop Productivity

Your shop's processes, operational procedures, and policies can negatively influence your techs’ abilities to perform at a sustained level of efficien ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Managing Your Effective Labor Rate

The Effective Labor Rate is a key performance metric in your service department and should be tracked regularly to uncover opportunities, compare prod ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Open Forum

These sessions provide an opportunity for groups of individuals from different markets to share ideas and concepts. The topics are pre-determined, an ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Live with David Lewis - Are you playing poker with an exposed hand?

Twice monthly, David conducts a Live Webinar on relevant topics. This is a great opportunity to gather your team and hear the newest ideas and concep ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Card Image

Open Forum

These sessions provide an opportunity for groups of individuals from different markets to share ideas and concepts. The topics are pre-determined, an ...

$28 Guest / Free to Members
 
30 Minute Workshop

 
Page 1 of 1
Page Size: